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Phone: 301-733-0022 • Fax: 301-733-3461
11110 Medical Campus Rd, Suite 228 (Green Entrance), Hagerstown, MD 21742
Hours: Mon-Thur: 8am-4:30pm; Friday: 8am-12pm

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Financial FAQs

Have a financial question?
We can help!


I have a question about my bill; who can I contact?

The friendly billing staff is available to answer your questions concerning a bill(s) you have received from The Urological Center/Antietam UroSurgical Center. Please call 301-733-0022 Monday thru Thursday, 8:00 AM to 4:30 PM and Friday, 8:00 AM to 12:00 PM.


Where can I find a copy of The Urological Center's financial policy?

Patients can access a copy of our financial policy on our website.


How can I pay any balance that I owe?

We accept, cash, check, Visa, MasterCard, Discover and American Express.


Why did I receive a bill(s) from healthcare facilities/providers outside of The Urological Center / Antietam Urosurgical Center?

Your statement will include all physician/provider fees, ambulatory surgery center fees, and fees for other services provided by The Urological Center/Antietam UroSurgical Center, including in-house pathology. You may also receive separate bills for other services provided by outside providers and facilities including:

  • Hospital fees - including operating room charges, anesthesiology fees, and surgical assistants;
  • Radiology - including MRIs, CT scans and X-rays;
  • Outside laboratory services - lab services performed by an outside laboratory such as LabCorp, Quest or Bostwick;
  • Anesthesiology fees - Anesthesiology services which are often performed by a third-party anesthesiology group;
  • Other surgical - assisted or robotic services-Procedures that require the use of laparoscopic or robotic services.

Why am I receiving more than one charge on my bill for a particular procedure or surgery?

Many procedures include multiple components and charges are based on the actual services provided during your surgery or care.


How will I know if I have an outstanding balance?

Our office will provide you with monthly statements of all account activity and balances to help you stay informed of payments dues, as well and payments made to your account.


Will you bill my insurance plan for services provided?

Yes, as a courtesy to our patients, we will submit a claim on your behalf to insurance plans for which we are contracted. Prior to your visit with our office, we will verify insurance eligibility with your insurance plan. It is important for you to understand your individual health insurance benefits. We recommend that you contact the Customer Service number on the back of your insurance card to speak with a representative if you have questions about your benefits.


I do not have health insurance coverage and I need help paying my bill. Can I receive financial assistance?

Our office can provide eligible patients with a payment plan using a personal credit card. Our billing staff are available to assist you with billing questions, as well as with finding resources available to you should you need to apply for medical assistance.


What is a copayment?

A copayment, or copay, is the fixed amount you pay for a healthcare service. This amount is determined by your individual health plan.  You will be required to pay any copayments prior to your appointment or procedure. Copayment amounts are often displayed on the front of your insurance card. We recommend that you contact your insurance plan should you have any questions concerning your copayment amount.


What is coinsurance?

Coinsurance is your share of the cost of the service received as determined by your individual insurance plan. You pay a states percentage of medical expenses after the deductible amount.


What is a deductible?

A deductible is an amount that you pay before your insurance plan makes a payment for covered medical services. Plans may have both individual and family deductibles.


What is a referral and why do I need one?

Some insurance plans require you to have a referral from your primary care physician in order to see a specialist such as a Urologist. Patients are required to obtain referrals from their primary care provider office prior to their scheduled appointment with our office. We recommend that you check with your individual plan in order to determine if an insurance referral is required.


Does The Urological Center / Antietam Urosurgical Center accept my insurance?

The Urological Center/Antietam UroSurgical Center participates with many of the major health insurance plans including Medicare and Medicaid. Please contact our office if you have any questions as to whether or not we participate with your insurance plan.


Where do I find more information about my individual insurance plan?

Please call the Customer Service number located on the back of your insurance card. Your employer’s benefit department may be another good resource for you if you have questions concerning your employer-based insurance plan.


Am I responsible for the balance that my insurance does not cover?

If we participate with your insurance plan, then you are responsible for any deductibles, copayments or coinsurance amounts as determined by your insurance plan. You will also be required to pay the full amount for any non-covered services that we may provide to you. If we do not participate with your insurance plan, they you are responsible for any amounts not paid by your insurance plan.


What is The Urological Center / Antietam Urosurgical Center's cancellation policy?

We respectfully request that you provide our office with at least 24 hours-notice in advance of your schedule appointment. Missed appointments and failure to provide adequate cancellation notice will result in a $50.00 missed appointment charge. A missed appointment charge is not covered by insurance. Missed appointments with Antietam UroSurgical Center will result in a missed appointment charge of $150.00.


Who do I contact if my insurance information should change?

Please contact our office at 301-733-0022 should your insurance information change. Timely disclosure regarding changes to your insurance plan is vital as some insurance plans will not pay for service if they are not billed within 60 to 90 days. Late notification of a change to your insurance can cause us to miss this important window, thus resulting in a denial of coverage by your insurance carrier.


Who should I contact if I have a disputer or question regarding my bill?

If you should have a dispute of question regarding your bill, please contact our friendly billing staff.  They will be able to answer any of your questions and help to resolve any disputes accordingly. Our billing team can be reached Monday through Thursday, 8:00 AM - 4:30 PM and Friday, 8:00 AM - 12:00 PM.


Thank you for choosing The Urological Center/Antietam UroSurgical Center for you healthcare needs.